SHIPPING: 

The shipping cost will vary depending on where you are ordering from. We have it all mapped out here!

 

TIMELINE:

Please allow 2-3 weeks for your order to be made, and 3-4 weeks for custom orders. More times than not, your order will be finished quicker than that, but because our name tags are hand made with love, they take time to make. Therefore we ask you to please be patient with us. If you feel like it is taking too long, or if you have any questions or concerns, please reach out to us through our chat option, social media platforms, or through email here. 

 

Please allow the postal service 1-3 weeks to deliver your package. If you live outside the US, you might experience longer wait times. Fortunately we include a tracking number with all of our orders, so you will be able to track your package.
 

RETURNS AND EXCHANGES:

Because our items are customizable and personalized we do not accept any returns or exchanges. If your item is damaged upon arrival, reach out to us, and we will send you a replacement. 

​

HAND MADE ITEMS:

All of our items are hand made. Therefore they might contain small imperfections. We do however do our very best to make sure your product is as close to perfect as possible.

​

CUSTOM ORDERS: 

We offer custom orders. When you choose to order a custom piece, we closely follow up with you to make sure we are creating what you want. This option is perfect for those who have a specific idea in mind and for those who want a one of a kind name tag. Please keep in mind that your order cannot infringe on copyright rules and restrictions. If you place an order that infringe on such laws, we will work with you to make something you still love without breaking said rules. Keep that in mind before placing your custom order.  The order must be paid in full before we start working on it. You can read more about it and order here!

​

CARING FOR NAME TAGS: 

Our name tags are fairly sturdy, but they are not meant t0 be treated roughly. They are water resistant, but we do not recommend keeping them underwater for longer periods of time. If your dog is going swimming for instance, we recommend taking the name tag off first. Walking your dog in the rain is perfectly okay, and the name tags will not be damaged from that. To clean the name tags, you can use a damp washcloth, or you can clean the name tags in cold/lukewarm water. We do not recommend cleaning them with alcohol, hand sanitizer or alcohol wipes.   

​

THE NAME TAGS ARE IN NO WAY MEANT TO BE CHEWED ON OR CONSUMED IN ANY WAY BY YOUR PET! Chewing, eating or in any other way consuming these tags may be harmful to your pet. These are meant to be used as a decorative accessory, not a toy. Thank you! We do not replace tags broken due to chewing.